The state government agency is responsible for conducting large-scale population census operations, ensuring accurate data collection for policy planning and governance. With thousands of field agents deployed nationwide, the entity required a secure and efficient solution to manage mobile devices, safeguard sensitive census data, and comply with stringent regulatory standards.
Devices securely managed
Regulatory compliance achieved
Real-time remote management
Reduction in IT support costs
The Challenge
Managing thousands of mobile devices used by field agents for census data collection presented significant challenges. The entity needed a robust Mobile Device Management (MDM) solution integrated with Identity & Access Management (IAM) to enforce security policies, prevent unauthorized access, and ensure compliance with national data protection laws.
Frequent connectivity issues and the risk of device loss or theft added to the complexity, making it essential to implement real-time monitoring and remote control capabilities. Additionally, IT teams faced operational inefficiencies due to manual device provisioning and troubleshooting.
What did
Reliablz do
Understanding the unique needs of the government agency, we deployed Microsoft Intune, an Android Enterprise-approved MDM solution. This ensured centralized management of all field devices, enabling remote configuration, security enforcement, and real-time tracking.
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MDM Deployment: Implemented Microsoft Intune to streamline device provisioning, enforce security protocols, and ensure compliance.
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IAM Integration: Deployed Okta for secure authentication, restricting access based on role and location.
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Remote Support & Monitoring: Enabled real-time troubleshooting, automated compliance checks, and proactive alerts to reduce downtime.
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Cost Optimization: Automated workflows for device onboarding and maintenance, cutting IT support costs by 50%.
The Results
- 8,000+ devices securely managed with real-time monitoring and policy enforcement.
- 100% compliance with national data protection and regulatory requirements.
- 24/7 remote device control, minimizing downtime and ensuring uninterrupted data collection.
- 50% reduction in IT support costs through automation and centralized management.
- 30% decrease in operational inefficiencies, improving census workflow efficiency.
